Refund Policy – Studviz

Last updated: September 3, 2026

We want you to be satisfied with Studviz. If you are not satisfied with your purchase or membership, you can contact our support team at any time. We will review your request fairly and transparently.

This Refund Policy applies to paid products, subscriptions, and other digital services provided by Studviz.

1. Statutory Right of Withdrawal

If you are a consumer within the European Union, you are entitled to the statutory consumer rights applicable to your purchase.

For contracts concluded online, consumers generally have a statutory 14-day right of withdrawal, unless a statutory exception applies.

Nothing in this Refund Policy limits or excludes your statutory right of withdrawal.

Special legal provisions may apply to digital content and digital services. In particular, under certain legal conditions, the right of withdrawal may expire if you expressly consent to the provision of the digital content or service beginning before the withdrawal period has expired and you have been informed that this may result in the loss of your right of withdrawal.

2. Voluntary Refunds

Regardless of your statutory rights, Studviz may voluntarily provide a refund in certain circumstances.

A refund may be considered, in particular, if:

• you were accidentally charged twice;
• a payment was made by mistake;
• technical issues significantly prevent you from using Studviz and we are unable to resolve these issues within a reasonable period of time;
• a payment or charge was demonstrably unauthorized;
• there is another reasonable and legitimate basis for a refund.

A voluntary refund does not limit your statutory warranty rights, right of withdrawal, or any other consumer rights.

3. Subscriptions

If you purchase a Studviz subscription, you may cancel it at any time for the future.

Cancellation prevents further automatic renewals. Previously paid subscription periods will generally not be refunded solely because the subscription has been cancelled.

Your statutory rights of withdrawal, warranty rights, and other consumer rights remain unaffected.

4. Defective or Unavailable Digital Services

If a digital service provided by Studviz does not function as contractually agreed, we ask that you contact our support team first.

Depending on the nature and extent of the issue, we will make reasonable efforts to restore the service or remedy the defect within a reasonable period of time.

If the service cannot be used as contractually agreed and the applicable legal requirements are met, you may be entitled to statutory remedies, including repair or correction, a price reduction, termination of the contract, or a refund.

5. Refund Requests

If you would like to request a refund, please contact our support team and, where possible, provide the following information:

• the email address associated with your Studviz account;
• the date of purchase or payment;
• the relevant order or subscription;
• the reason for your refund request.

We may request additional information if necessary to identify and verify the relevant payment or account.

6. Processing of Refunds

If a refund is approved, it will generally be issued using the same payment method used for the original transaction, unless otherwise agreed or a refund through the original payment method is not possible.

The time it takes for the refunded amount to appear in your account may vary depending on the payment service provider and your financial institution and may take several business days.

7. Abuse and Unauthorized Refund Requests

Studviz reserves the right to review refund requests and take appropriate action in cases of obvious abuse, fraud, or repeated unjustified refund requests.

This provision does not affect any mandatory statutory rights of consumers.

8. Statutory Warranty Rights

This Refund Policy does not replace, restrict, or exclude any statutory warranty rights.

In particular, statutory rights relating to defective digital services remain unaffected. Depending on the circumstances, a consumer may be entitled to remedies such as correction of the service, a price reduction, termination of the contract, or an appropriate refund.

9. Changes to this Refund Policy

Studviz may update this Refund Policy from time to time, particularly if applicable legal requirements or our products and services change.

For contracts that have already been concluded, the applicable statutory provisions and contractual terms in effect at the relevant time shall continue to apply.

10. Contact

If you have any questions regarding refunds, payments, or your Studviz subscription, please contact our support team:

Email: support@studviz.com